After ordering online, you will receive an email confirmation containing your order details to the email address you have specified on your account. We will normally confirm receipt of your order within 48 hours of ordering.

We will attempt to have your order sent within two (2) business days; and delivered within five (5) business days (please allow longer for rural areas). An email will be sent to you about the shipping of the item.

If you wish to query a delivery, please contact us at info@thecollectivestore.com.au or via the Contact page.